TPA Assists In...

The provision of information, advice and advocacy for tenants

1. Tenants covered by the Residential Tenancies Act
2. Tenants in situations not currently within the scope of the Act
3. Flatmate disputes

Duties include:

1. Providing accessible and appropriate information and advice on the laws governing different tenancies;
2. Assisting tenants to identify the issues arising in their dispute and the organizing of these issues in such a way that will enable them to present their case effectively in mediation, negotiation, the Tenancy Tribunal and Disputes Tribunal;
3. Explaining the procedures of the Tenancy and Disputes Tribunals;
4. Providing support and assistance during the processes of mediation, negotiation and Tribunal hearings;
5. Maintaining complete and accurate files and statistical records in accordance with TPA’s prescribed requirements.

Examining the operation of the Residential Tenancies Act and other relevant legislation.

Duties include:

1. Identifying issues which arise as priorities for tenants;
2. Preparing submissions on the Residential Tenancies Act and other legislation in response to those issues;
3. Developing appropriate information/education responses to those issues.

Liaising and networking with relevant government departments, Housing New Zealand, Christchurch City Council, other organizations and community groups and the media.

Duties include:

1. Promoting TPA to the wider community;
2. Ensuring positive relationships between TPA and relevant organizations;
3. Networking with other organizations where people may need to be referred to, in a planned manner, so as to best further the interests of tenants. This involves becoming familiar with such organisations and identifying key people within to work with and refer people to;
4. Highlighting housing issues through the media.

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